Starlink

Paratus is an Authorised Reseller of Starlink Priority services, providing a fully managed solution that includes additional service plans, installation, maintenance, warranty, local tax invoicing and flexible payment, as well as 24/7 support to ensure high-quality and reliable satellite internet across Africa and beyond. 

We are awaiting our initial order which is delayed, but Paratus will be holding stock from that point onwards and once you have signed up and paid for the hardware, delivery is immediate while stocks last. 

We are awaiting our initial order which is delayed, but Paratus will be holding stock from that point onwards and once you have signed up and paid for the hardware, installation takes 2 to 3 working days while stocks last.

Starlink is available for use anywhere in the country, though coverage may be affected by obstructions near the antenna. The kit can be moved within a 1km radius of its initial activation point. If you anticipate moving your Starlink frequently (more than a few times per year), we recommend switching to a Mobile Priority service plan, which offers greater flexibility for travel within the country.

Starlink offers a mobile service with roaming capabilities, allowing you to use it in various countries. Mobile Priority data includes global ocean coverage, so your business can operate from anywhere that Starlink provides service. However, roaming is intended for temporary use, and extended periods may require switching to a  international plan. 

The High-Performance kit offers enhanced durability, higher speeds and better performance in extreme environments, making it ideal for businesses with higher demands. The Standard Actuated kit delivers adequate performance for general residential use with standard hardware, suitable for streaming. Note that both kits can be used with any service plans Paratus Eswatini offers. 

All priority plans come with unlimited standard data and a configurable amount of priority data. Priority data includes faster speeds and top network priority, ensuring the best coverage.

• Fixed Plans: 1TB, 2TB, 6TB, 40GB 

Any unutilised priority data in a month is lost at the end of the month. Each month starts with a new Priority allocation. 

You can opt-in to automatic additional data, which will be charged, once you exceed your monthly priority data limit.  If you opt-out, Priority plans revert to unlimited standard data, and Mobile Priority plans revert to unlimited mobile data which can be estimated by considering factors like resources needed, including storage, RAM, and CPU, anticipated traffic, and any additional services such as data transfer, backups, security features, or managed services.

Yes, Paratus Eswatini can assist you with a change to another plan that Paratus sells.

No, each kit requires its own service plan.

No. Once you purchase a dish, you can switch between plans. However, high-performance kits offer better performance, especially in harsher weather conditions and with more user capacity. 

We recommend about 20 devices per High-Performance kit, though this may vary based on network use. High-bandwidth activities like video streaming might reduce capacity sooner than low-bandwidth activities like web browsing, email or VoIP. 

The Starlink Gen2 Wi-Fi router (included with the Standard kit) has typical wifi range and recommended for around 20 users/devices. Our recommendation is to assess which area’s lack Wi-Fi coverage after the initial installation and to make use of a Paratus Wi-Fi solution to extend the range. This is an assessment that a technician will do when installing.

Starlink aims for maximum uptime, though this can vary by region. It is important to note that this is a broadband satellite service and as such is subject to weather and other atmospheric conditions. Throughput, uptime and latency are not guaranteed.

If you are on a 24 contract you qualify for a replacement of faulty kit. You simply have to bring the faulty kit to your nearest Paratus branch office or a technician can collect this from you for a standard call out fee.  12-month contracts qualify for warranty replacement subject to an assessment to determine if the damage is covered. 

Yes we can assist, but you will first need to deregister your kit from the current portal / account. There is a step by step process you can follow by contacting Starlink or your Reseller. Once the kit has been released Paratus will be able to add you to the Eswatini portal and activate your service based on a signed Paratus Starlink contract of your choice.